Business Process Outsourcing (BPO)
BPO is a powerful tool that allows your company to focus on what is really important, while promoting efficiency and quality of services.
The business world has become increasingly complex and executives have to give up a series of initiatives to ensure compliance with established results, which are also challenging;
There are so many activities that must be developed that it is not always possible to have all the teams and processes in place to guarantee the desired accuracy. In these cases, the best decision is to count on the expertise of partners who will conduct these activities, joining forces with the company's internal team;
In this context that requires the outsourcing of a series of business processes, the practice of Business Process Outsourcing (BPO) comes into play.;
In addition to processes carried out in their entirety, the proposal is also to optimize them and still bring peace of mind to the service taker that all laws in force are complied with.
Definition of Business Process Outsourcing by IAOP
O que BPO?
Outsourcing is a long-term, results-oriented relationship with a specialized service provider.
Os servios contratados podem contemplar uma nica atividade, uma srie de atividades, ou todo um processo.
In many cases, the outsourced activity was performed by the customer and then transferred to the supplier. In other cases, however, the activities were never performed by the customer.
International Association of Outsourcing Professionals www.iaop.org
Tendncia Mundial
The adoption of Business Process Outsourcing is already very mature in the United States and Europe, but Brazil is gradually following this important global trend;
In the last decade, research points to an average annual growth of 10.5% in the hiring of outsourced services and a revenue of more than R$61 billion/year;
According to executives interviewed, the biggest benefits driving this growth are:
- Costs reduction (54%);
- Quality improvement (23%);
- Automation increase (15%);
- Supplier experience in relation to the process (8%).
Specialists indicate that this growth will continue in the coming years, with Brazil among the main representatives, due to the maturity in the use of the practice and also due to the advent of Law No. 13,429/217 that finally regulated outsourcing in the country.
BPO Benefits
Regarding the processes
Outros benefcios
- Standardization of work
- Single point of contact for information
- Risk reduction / mitigation
- Compliance adherence increase
- Obtaining data for better strategic decision making
- Focus on the company's strategy while a partner drives the processes
- Flexibility to contract and discontinue an activity
Citrine Consulting Value Proposition
Essential elements of project
Business Process Outsourcing
Citrine Consulting, based on years of experience implementing complex projects for the most diverse industries, offers an analysis, diagnosis, implementation and management methodology that supports the client throughout the entire journey, according to the steps below:
- After a careful evaluation, Citrine Consulting presents the diagnosis of which processes the company should outsource.
- If the decision is to go ahead, we prepare the design of the solution and its budget;
- With the acceptance, we enable the implementation of the project and its subsequent management;
- At the beginning of the implementation, we prepare the organization's climate for change;
- During management, we carry out project governance, aiming at the continuous improvement of the outsourced process.
How can we help your company?
Business Process Outsourcing is a totally flexible solution and can be customized according to the company's real needs at that moment, as exemplified below:
Labor allocation
( No process management)
Payroll and Benefits Management
Employee Service Channels
Recruitment and selection
Outsourcing
( All labor allocation items)
SLA creation and monitoring
Responsibility for results
Process improvement consultancy
Continuous improvement
Sharing best practices
Business Outsourcing
( All outsourcing capabilities)
Embedded technology
Why Citrine Consulting?
Citrine Consulting has extensive knowledge and experience in the development, implementation and management of Business Process Outsourcing planning projects.
The team dedicated to this practice is certified by the IAOP International Association of Outsourcing Professionals.
As Certified Outsourcing Professionals, they are accredited to lead BPO projects around the globe, since the practice has a universal language.
Part of the requirements for obtaining this certification is proof of successful cases designed and implemented by the outsourcing professional.
Based on this experience, Citrine Consulting developed its methodology and excellence in outsourcing processes, helping its Clients to optimize their results.
