Review / Simulation of business processes
Modern companies are continually looking for opportunities that generate value for their customers, reduce costs and improve the performance of their employees.
These opportunities unfold in different improvement actions, among the main ones, we highlight the review of business processes .
The review of business processes aims to identify and implement improvements based on the analysis of the flow of activities and information, providing important benefits for companies.
Why reviewing business processes is important ?
Business dynamics in the digital world require frequent changes and updates in companies to remain competitive. Meeting the increasingly demanding demands of Customers, introducing innovation in products and services, complying with regulatory requirements, reducing costs and improving business performance are all good examples of changes that require a review of processes. .
The benefits of this work are many. We list below the main :
- Improved process efficiency through automation and optimization of tasks previously performed manually
- Elimination of redundancy and rework
- Reduction in the number of dedicated employees
- Standardization and transparency of the process
- Documentation and Òend-to-endÓ view of process activities, facilitating the initiation of new employees
- Greater alignment of business processes and strategic objectives
- Reinforced adherence to compliance requirements
- Capture all process-related data, providing opportunities for continuous process improvement and business intelligence
- Greater traceability and process control through real-time monitoring
- Greater customer satisfaction due to process agility and response time to demands
What are companies doing?
A recent survey carried out with 184 companies in several countries around the world confirms the growth and importance of business process review work:
What are the company's main drivers to conduct the business process review ?
Cost reduction and productivity improvement
Competitiveness (product improvement, new products, etc.)
Need to improve customer satisfaction
Agility in corporate management processes
Change in regulatory requirements
Agility in managing IT resources
Reduction of cultural resistance to processes
Discrete need
Others
The practice of reviewing processes and associated technologies contributed to improving the efficiency of processes and the satisfaction of the company's customers. ?
Agree
N‹o sabe
Disagree
In relation to processes, what is the organization's focus ?
Growth compared to the previous 3 years
Maintained/decreased compared to previous years
The company is currently conducting business process improvement projects ?
What was the company's budget for business process improvement initiatives ?
How the budget for process improvement initiatives will evolve over the next two years ?
How can we help your company?
Reviewing and automating business processes can take many forms depending on the needs of the business. Below are some examples that can be applied:
Corporate planning
Business process improvement
With the main objective of promoting the alignment between the main business processes with the company's strategic objectives, this initiative generates a corporate level improvement plan for mission-critical processes.
Business process review
The existing flow of activities and information is analyzed and all attributes, including: alignment with strategic objectives, performance, costs, controls, automation, scalability and adherence to regulatory requirements. Process design based on identified improvements is carried out, goals set and an implementation plan produced.
Business Process Management
Technology architecture definition
Definition of an appropriate corporate technological architecture for process automation. The scope of architectural services must be defined and may include modeling, flow construction, simulation, execution and process monitoring services. It may include complementary services such as: ECM, Process Mining Decision Management, iBPM, Robotic Process Automation (RPA)
Business Process Management
Business process automation
Automation of a new flow of activities and information using the BPM solution adopted by the client, including: process modeling tools, simulation, integration and data services, construction, tests, monitoring and analysis of metrics, establishing a process of continuous improvement in addition to providing intelligence in the management of the process through the availability of data .
Why Citrine Consulting?
Citrine Consulting has extensive knowledge and experience in reviewing, designing and automating business processes. Its professionals received the WfMC (Workflow Management Coalition) global award for excellence in BPM due to their project to automate the process of opening a relationship for Clients in the financial sector, remaining among the 10 best projects in the world in 2013 .
Based on the experience and success of this and several other projects, Citrine Consulting developed its methodology, frameworks and reference model of technology architecture to help initiatives with its Clients .
WfMC was founded in 1993 and has approximately 300 software and service companies, including: IBM, Hewllet-Packard, Fujitsu, ICL, Staffware and other large companies in the software industry. WfMC defines workflow standards and best practices, BPM, XPDL (XML Process Definition Language), BPSim (Business Process Simulation), Wf-XML (OASIS asynchronous services access protocol),
