Planejamento de TI
Investment in information technology allows important transformations in the corporate world, creating more efficient work environments, promoting business innovation and streamlining processes that provide the improvement of products and services and greater customer satisfaction.
Today, this investment can bring even greater results with effective IT planning and strong alignment with business strategies and objectives.
However, this is not an easy task for many companies, as it requires the mobilization of resources that add experiences and profiles that often do not exist in the organization or, if they exist, are consumed by day-to-day tasks. We list below some more obstacles that are very common in companies and that can hinder the IT planning initiative:
- Lack of clarity in strategic business planning
- Skepticism or lack of understanding on the part of company leaders about the value and benefits for the business generated from IT planning
- Low influence of IT managers on company leaders due to communication or access difficulties (lower hierarchical position)
- Outdated view of managers, where IT is seen as another operational area, cost center or a necessary evil (and not as a strategic tool for the business)
- Lack of engagement of leaders of the business areas, unaware of the importance of IT to achieve their goals
- Shallow or non-existent alignment between existing IT services and business strategies and objectives
- Unavailability of methodology and skills necessary to conduct IT planning work and alignment with business strategies and objectives
- Lack of knowledge of new technology solutions and services available in the market and within reach of the company
- Lack of alignment between planning and execution
Some common consequences of the lack of IT planning in the company:
- Deliverability and IT response time misaligned with business demands (Ex: TTM)
- Inefficiency of business processes (manual processes, incidence of frequent errors and slowness)
- Greater effort in the search for information (and not in the analysis of it)
- Incomplete management reports or with incorrect data
- Slowness or unavailability of IT services
- Lack of vision of the definition and plan of the evolutions of a corporate technological architecture (As Is / To Be)
- Absence of modern business solutions for the mobile computing platform (smartphones / tablets)
- Absence of data intelligence solutions and outdated decision-making process
- Absence of metrics that describe IT progress against business strategies and objectives
- Lack of skills needed for service innovation
- Costs and investments in the IT area misaligned with the market
IT Planning is the process that is necessary to define strategies and initiatives in the different dimensions managed by a given area. With it, the strategic objectives outlined gain support for future improvements and innovations.
Why companies should invest in IT planning?
The answer to this question in just one word: Innovation. It is through innovation that companies make room to reach new heights in different areas, providing a better customer experience, establishing more efficient processes and increasing sales volume. We list below some of the most present topics in the discussions that take place at the time of IT planning:
- Organizational restructuring (IT) cost reduction through synergies / regrouping of skills / new skills
- Outsourcing - Cost reduction, improvements in efficiency and service quality
- Business process automation efficiency improvements, cycle time reduction
- Software as a service (SAAS) reduced software license, infrastructure and maintenance costs
- Cloud computing reduced managed infrastructure costs, scalability
- Redirection of IT resources greater focus on core activities
- Innovation of the decision-making process better foundation of business decisions (data analysis and intelligence), better response time (ttm)
- Data intelligence business intelligence (bi), analytics, machine learning
- Big data creation of marketing strategies, decision making, identification of patterns for personalization of products and services, analytics
- Customer services chatbot, artificial intelligence (IA), robotization
- Integration services process efficiency, integrity of business transactions (customers, suppliers, applications)
- Mobile computing availability of services on smartphones and tablets provide greater interaction and practicality for customers
- E-commerce sales growth, relationship improvement
- Information security identification of improvement opportunities and risk mitigation
- Continuidade das funes de negcio - identification of improvement opportunities and risk mitigation
Methodological approach and frameworks used
The use of a methodological approach and frameworks in the IT planning process is fundamental. These tools synthesize experience, facilitate the understanding of the process, scope and depth that this work can have. The diagrams illustrated below are examples of what Citrine Consulting uses in its projects:
Abordagem metodolgica
Enterprise architecture framework
Information security framework
Data planning framework
COBIT
ITIL
How can we help your company?
The IT Planning service can take various forms and scopes, depending on the needs of the business. Below is an example of how Citrine Consulting can help:
IT Planning
More than the alignment between information technology and the company's strategic objectives, IT planning opens a space to evaluate opportunities for business innovation through new technologies and operational cost reduction. This work identifies opportunities for improvement, including employee efficiency through process automation; intelligence in the company's decision-making process; improve the fulfillment of customer demands; provide the scalability of customer demands; provide the scalability needed to process higher sales levels.
Why Citrine Consulting?
For an effective IT planning that makes a difference in the conduct of the work, knowledge and experience of its protagonists and collaborators is essential. Instead of involving beginners to carry out such an important work, as many companies in the market do, Citrine Consulting has a team of experienced professionals specialized in the entire execution of the process, using a methodological approach, proven frameworks and best market practices. . In addition, we evaluate alternative solutions that best meet the business requirements and that best integrate with the customers' technological environment.
With the purpose of a fair and favorable negotiation for both parties, we work with a billing model linked to the improvement of the results achieved by the company or to the delivery of value, making the interests and objectives of Citrine Consulting and its clients common.
